What is Rush Control?
Rush Control is a tool designed to bring order to some of that chaos we know as
Book Rush. It will help you track shortages, measure fulfillment and streamline
the rush process for each of your vital team members (Buyer, Receiver & Customer
Service). Why Rush Control? Over the past decade an increase in competition has
changed some of the dynamics of rush. Sell Through has always been an issue and
stores always needed to cut orders to some degree but, competing with more and more
internet retailers market share has dropped and deeper cuts may be in order.
By cutting orders further stores risk an increase in customer alienating shortages.
Overstock returns have always been a significant cost tracked by college stores
but overstocks are only half of the problem. If you are to compete against the large
internet retailers, you’ll need to start tracking fulfillment just as they do. You
see, stores can easily eliminate returns by not stocking any books. The real challenge
is to offer the highest level of customer service (i.e. fulfillment) and the lowest
level of overstocks simultaneously. Tracking both problems will help college stores
find their optimum stock level where they are offering the highest level of customer
service at the lowest cost. Rush Control helps track shortages and gives an instant
snapshot of how you are doing. At anytime during rush you’ll be able to qualify and
report shortages by Publisher Delay, Bookstore Shortage, Bookstore Error, Professor
Delay or Student Error.
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- Electronic entry of student requests during rush.
- Generation of wantlists from student requests.
- Allow receivers to track received books to automatically fulfill requests.
- Automatically email students when their requests are fulfilled.
- Generate Contact Lists based on outstanding requests and new inventory.
- Visualize the quality of your service with easy to use reporting.
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